Customer Success

We enable our customers to experience rapid time-to-value and maximize return on investment as a direct result of deploying the cloud based Fusion Lifecycle Management Platform. Our goal is to simplify complex business problems and help with connecting all of your existing enterprise applications with a scalable data integration methodology & platform. To ensure that our enterprise customers are successful, we built-in customer success services with our enterprise services agreement.

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Hummingbird Customer Success

Our Principals will deliver a personalized on-boarding experience and work with the customer's team to ensure a smooth hand-off as you determine which offering is right for your organization. Here are some of the customer success services that Hummingbird offers:

  • Kickoff Meeting: Make sure we have a clear understanding of your business requirements and processes as you build a plan to go-live with the Product Lifecycle Management Platform.
  • 4 Days of Basic Training: Learn more about all of our training offerings here.
  • Best Practices Sharing: Our Principals will point you to specific documentation and the community forum to ensure you’re successful every step of the way.
  • Long-Term Roadmap & Strategy Building: Our customers are re-thinking their approach to develop and successfully deploy Fusion Lifecycle Management using the scalable integration platform to connect various applications using APIs. We help build the strategy for their long term implementation plan and successful adoption of the solution.
  • Architecture Review: Meet with our enterprise architects to review the current and future states of your enterprise integrations.
  • Escalations: Our Principals will work with the customer team to ensure you’re getting what you need when you need it.